Our Customer Policies

Francis Alukkas provides free delivery and shipping on all items within India. Shipping time is 24–48 hours for "Available in Stock" items and 15 business days for "Make to Order" items.

Currently, each order may be shipped only to a single shipping address. If you wish to ship products to different addresses, please place separate orders for each respective shipping destination.

If the payment was made via Credit Card, Debit Card, or Net Banking, refunds are credited back to the original source account. Typically, refunds are processed within 10 working days.

Please note that banking processing times vary by issuing bank. In case of any processing delay, customers may follow up with their respective bank using the Francis Alukkas online refund reference identifier.

We offer a Lifetime Buyback Policy on all purchases made from Francis Alukkas within India. Your product's value is calculated based on the prevailing market rate of gold and certified specifications of diamonds and gemstones.

A nominal deduction of 15% (subject to a minimum of ₹ 2,000) will be applied. The payment will be transferred to your registered bank account or original card according to Francis Alukkas verified records.

We offer a Lifetime Exchange Policy on all purchases made from Francis Alukkas within India. If the jewellery, along with gemstones and diamonds, is intact, you may return it for the current value of the precious materials with standard melting and recovery deductions.

Specifications will be assessed against daily live benchmark rates. A 15% deduction applies (minimum ₹ 2,000). You will be issued a credit voucher valid for 12 months, which can be redeemed towards any exquisite jewellery across Francis Alukkas showrooms.

Cancellation by Francis Alukkas: We make every effort to fulfill all orders. However, there may be instances where an order cannot be processed due to stock inaccuracies, pricing discrepancies, or fraud prevention verifications. In such cases, any charged amount will be promptly reversed in full.

Cancellation by Customer: Cancellations are accepted within 24 hours of placing the order, provided the item has not been dispatched or the scheme account activated. To request cancellation, email us at ask@francisalukkas.com with your transaction details.